At Evisu, we are committed to delivering your orders safely, efficiently, and on time. This Shipping Policy explains how we process and ship orders.
1. Order Processing
- Orders are processed within 1–3 business days after payment confirmation
- Processing takes place Monday – Friday (excluding weekends and holidays)
- Orders placed outside business hours will be processed on the next working day
Once your order is shipped, you will receive a confirmation email with tracking details.
2. Estimated Delivery Times
Delivery times may vary depending on your location:
- Standard Shipping: 8–12 business days
- Fast Shipping: 5–8 business days
- International Orders: 7–15 business days
Delivery times are estimates and may be affected by customs clearance, weather conditions, or carrier delays.
3. Shipping Costs
- Shipping fees are calculated at checkout based on destination and shipping method
- All shipping charges will be displayed before order confirmation
4. International Shipping
We offer international shipping to selected countries.
For international orders:
- Delivery times may vary due to customs processing
- Import duties, taxes, or fees may apply
- These charges are the responsibility of the customer
5. Incorrect Address
Customers are responsible for entering accurate shipping details.
Evisu is not responsible for delays or losses caused by incorrect or incomplete addresses provided at checkout.
6. Lost or Delayed Packages
While we work with trusted carriers, delays may occasionally occur.
If your order is delayed or missing:
- Contact the shipping carrier first
- Then contact our support team for assistance
7. Contact Information
For shipping-related inquiries, please contact us:
Evisu
93 Grand St
New York, NY 10013
United States
📧 Email: support@evisujeans.org
Business Hours:
Monday – Friday: 09:00 AM – 06:00 PM