At Evisu, customer satisfaction is important to us. If you are not fully satisfied with your purchase, you may request a return or refund in accordance with the policy below.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 14 days of delivery
  • Products must be unused, unworn, and in original condition
  • All original tags, packaging, and accessories must be included
  • A valid order number or proof of purchase is required

Returns that do not meet these requirements may not be accepted.

2. Non-Returnable Items

The following items are not eligible for return:

  • Items that have been worn, washed, or damaged after delivery
  • Products returned without original packaging or tags
  • Final sale or clearance items marked as non-returnable

3. Return Process

To request a return:

  1. Contact us at support@evisujeans.org
  2. Provide your order number and reason for return
  3. Follow instructions provided by our support team
  4. Ship the item using a trackable shipping service

Unauthorized returns may not be accepted.

4. Return Shipping Costs

Customers are responsible for return shipping costs unless the item received was:

  • Damaged
  • Defective
  • Incorrect

We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items without tracking.

5. Refunds

Once your return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds will be issued to the original payment method
  • Refund processing time is typically 5–10 business days

Shipping fees are non-refundable.

6. Damaged or Incorrect Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Include your order number and clear photos of the issue

We will review your request and arrange a replacement or refund where applicable.

7. Exchanges

We do not offer direct exchanges.

If you need a different size or item, please return the eligible product and place a new order.

8. Contact Information

For any refund or return inquiries, please contact:

Evisu
93 Grand St
New York, NY 10013
United States

📧 Email: support@evisujeans.org

Business Hours:
Monday – Friday: 09:00 AM – 06:00 PM